Privacy Policy

When you message a business that uses GlowOps, we process:

• Your chat-platform identifier (for example a LINE user ID or Messenger PSID), display name, and — where the platform provides it — profile picture. On the business's web portal, the phone number and date of birth you sign in with.
• The content of the messages you exchange with the business.
• Details you choose to share for bookings: your name, phone number, requested service, location, and appointment times.
• Booking, payment-confirmation, and aftercare records the business keeps about your visits.

We do not collect data from your device beyond what the chat platform or your browser delivers with your messages.

• To answer your messages — with an automated assistant for booking-related questions and by business staff for everything else.
• To create and manage your bookings, send appointment reminders, and follow up on aftercare.
• To let the business you contacted view your conversation and visit history so they can serve you.

We do not sell personal data, and we do not use it for third-party advertising. Automated replies are limited to the business's booking domain.

Your data is visible only to the business you contacted (GlowOps is multi-tenant — businesses cannot see each other's customers) and to the chat platform that carries your messages (LINE, Meta, Viber/Rakuten, or TikTok, under their own privacy policies). We use infrastructure providers (cloud hosting) to run the service; they process data on our behalf and under our instructions. We may also use AI providers to help generate reply text; message content sent to them is used only to produce the reply.

We keep conversation and booking records for as long as the business needs them to serve you, or until you ask for deletion. Data is stored encrypted in transit, access is restricted per business and per staff role, and credentials are never exposed to the browser.

You can ask for a copy of your data, correction, or deletion at any time — see our data deletion page for how. If you are in Thailand, you have these rights under the Personal Data Protection Act (PDPA); we honor equivalent requests from customers everywhere.

Privacy questions or requests: glowops.codeblue@gmail.com. We may update this policy; the date above reflects the latest revision.